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How do I sign up for
FasTrak and what does it cost to set up an account?
Use our online
application to sign up for FasTrak now or call 1-800-378-TRAK
(8725). A FasTrak account can be established with either cash
or a credit card. Cash account requires a $30 deposit for
each transponder requested and a prepayment of $45 in tolls.
A credit card account requires no deposit for transponders,
but does require authorization to charge $30 in prepaid tolls
to open the account. Both cash and credit card FasTrak patrons
agree to replenish their accounts when their balances fall
below 10 days worth of tolls (about one-third of their monthly
totals). Cash patrons will be requested to make payment in
the amount of one month's tolls (based upon average usage).
Patrons using credit cards to establish their FasTrak accounts
will have their credit cards debited in the amount of one
month's tolls (based upon average usage) when their balances
fall below 10 days worth of tolls. Cash patrons will be requested
to make minimum payments of $45 when their balances reach
$15. Credit card patrons will have their credit cards debited
for a minimum of $30 when their balances reach $10.
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Are there any monthly fees associated
with having a FasTrak account?
TCA assesses a $1 monthly fee per FasTrak transponder. The
fee is waived when a patron incurs $25 a month in tolls on
The Toll Roads. This policy is based on an average. So, if
a patron has two transponders with a monthly total of $50
in tolls on The Toll Roads, even if one transponder has no
usage and the second has all $50, the $1 fee is waived on
both.
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How do I get a personal identification
number (PIN) to access my account online?
Once you open a FasTrak account, you will receive
a PIN in the mail. If you did not receive one or forgot the
number, fill out the online PIN request from and a new PIN will be emailed to you. Once you receive it, just login to your account and reset it to a PIN of your choice. You can also call 1-800-378-8725 to request a PIN over the phone, or stop
by our Irvine Service Center.
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What does "pay-by-plate" on my statement
mean?
"Pay by plate" means your transponder was not
read and your account was identified by reading an image of
your vehicle license plate. If you are receiving "pay by plates"
quite often, check the following: 1) Is your transponder properly
mounted? 2) If your transponder is properly mounted and
you still continue to receive "pay by plates" then you may
need a replacement transponder. If this is the case, please
use our Contact Us form to notify
us.
Accounts with excessive pay-by-plate transactions
may be assessed a $2 per transaction fee.
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I have GPS installed in my car. Will FasTrak
work?
Yes, the manufacturer of the transponder has
tested the functionality of the transponder with GPS and found
that there is no impact on transponder performance.
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I drive a motorcycle; do
I have to pay a toll? And can I use FasTrak?
Motorcycles pay the same toll as a two-axle
vehicle when using The Toll Roads. Motorcyclists can use FasTrak
to pay by keeping the transponder in a secure location, such
as on the vehicle or in a pocket or bag.
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How can I change my FasTrak
billing address?
You can update any account information online.
You will need to enter your account number and PIN or you
can call our toll-free customer service number at 800-378-8725.
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How can I change the credit
card number used for my FasTrak account?
You can update any account information online.
You will need to enter your account number and PIN or you
can call our toll-free customer service number at 800-378-8725.
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Can I find out my current
FasTrak account balance online?
You can access your account 24/7 online.
You will need to enter your account number and PIN.
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When will I receive my FasTrak statement?
FasTrak statements are mailed or e-mailed regularly.
To sign up to have e-statements sent directly to your e-mail
inbox, follow these steps:
- Login
to your account.
- Click on Customer Account Info on the left menu
bar.
- Click on Edit Primary Information.
- At the bottom of the page, under Statement Delivery
Method click on e-mail.
You can access your FasTrak account online
to view or print your most current FasTrak account activity,
or to update your vehicle and credit card information. To
access your FasTrak account online,
you will need to enter your 13-digit account number and
4-digit PIN. Accounts updates can also be made by calling our toll-free customer service
number: 800-378-8725.
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If I sign up for FasTrak online today,
when will I receive my transponder?
It usually takes about a week to receive a transponder
once an application is received.
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Can I switch my FasTrak transponder from
car to car?
A transponder can be moved from vehicle to vehicle
as long as the license plate information for each vehicle
is added to your account with The Toll Roads Customer Service
Center, and the transponder is properly mounted. You can update
any account information online.
You will need to enter your account number and personal identification
number. Updates can also be made by calling our toll-free customer service number: 800-378-8725.
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Do I have to mount my FasTrak transponder
on my windshield?
In accordance with the California Vehicle Code, you are only
allowed to place the transponder to the lower left-hand side
or right-hand side of your windshield or behind the rear view
mirror where it will not obstruct your sight while driving.
See Mounting Instructions.
Motorcyclists should keep the transponder in a secure location.
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Can I keep my transponder in my glove
compartment?
No. The California Vehicle Code requires that a transponder
be properly
mounted on the vehicle's windshield. Keeping the transponder
hidden may result in transactions being processed as violations
and a citation by the CHP.
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What should I do if my FasTrak transponder
is lost or stolen?
Please report the lost or stolen FasTrak transponder to 1-800-378-TRAK
(8725) as soon as possible. You will not be responsible for
any unauthorized charges incurred after you notify us. However, you will be charged $30 for
the transponder. Use our Lost or Stolen form when you login
to your FasTrak account. You will need your 13-digit FasTrak
account number and PIN to login.
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Can I use FasTrak in the cash lanes?
Yes, FasTrak may be used in all lanes of The Toll Roads, including
the cash-payment lanes.
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What happens when my FasTrak
account balance gets low or drops to zero?
If you have an account supported by a credit
card, your card will be automatically charged when your account
balance reaches 10 days in tolls or $10, whichever is higher.
Patrons using credit cards to establish their
FasTrak accounts will have their credit cards debited in the
amount of one month's tolls (based upon average usage) when
their balances fall below 10 days worth of tolls. If average
monthly account expenditure is less than $30, credit card
patrons will have their credit cards debited for $30 when
their balance reaches $10.
Patrons using cash to establish and maintain
their FasTrak accounts will be notified when their balances
fall below 10 days worth of tolls. They will be required to
make payment of one month's tolls (based upon average usage).
If average usage is less than $45, cash patrons will be required
to make a payment of $45 when their balance reaches $15.
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My transponder no longer
beeps. What does that mean?
If your transponder is not beeping, it could
mean that you need a new transponder. Please check to make
sure your transponder is properly mounted. If it is properly
mounted, please call us at 1-800-378-TRAK (8725) or use our
Contact Us form to request a replacement.
We will mail you a new transponder with an envelope to return
the old one.
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How can I return my transponder
and close my account?
To close your account, please call our service
center at 1-800-378-TRAK (8725) and they will send you a postage
paid envelope for return of the transponder. You may also
send your transponder(s) directly via certified or registered
mail to:
The Toll Roads Service Center
P.O. Box 50190
Irvine, CA 92619-0190
You may also take your transponder to the local
walk-in Customer Service Center at:
125 Pacifica, Suite 120, Irvine CA. in the Irvine Spectrum
area.
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Can I use my TCA FasTrak
transponder on the 91 Express Lanes (they use the same FasTrak
logo)? Is there anywhere else I can use my FasTrak transponder?
Yes. You can use your TCA FasTrak transponder
on the 91 Express
Lanes in Orange County, and the I-15 Express Lanes in
San Diego County. In the Bay Area you can use your FasTrak
transponder on the Carquinez Bridge, Golden Gate Bridge, Benicia-Martinez
Bridge, Richmond-San Rafael Bridge and the San Francisco-Oakland
Bay Bridge. Your toll to use these facilities will be deducted
from your TCA FasTrak account, and your usage will appear
on your statement.
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Why are TCA's FasTrak account
policies different from the policies for the 91 Express Lanes'
FasTrak accounts?
The Toll Roads and 91 Express Lanes are operated
by completely separate entities. The Toll Roads are operated
by the Transportation Corridor Agencies (TCA) which are public
entities. The Orange County Transportation Authority (OCTA),
operates the 91 Express Lanes. Each has its own operating
and account policies. If you have any questions regarding
the 91 Express
Lanes account
policies, please call their Service Center at 1-800-600-9191
or visit www.91expresslanes.com.
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Can vehicles with three
or more passengers ride for free on the 241, 261, 133, or
73 Toll Roads?
No. However, 3+ carpoolers can ride for free
during certain hours on the 91 Express Lanes, which is operated
the Orange County Transportation Authority (OCTA), a separate
government agency. For more information about the "Three-Ride-Free"
program and other discount programs on the 91 Express Lanes,
please visit the OCTA
website.
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