1. What is a toll-road violation?
2. What is the fine for a toll-road violation?
3. How can I resolve a violation?
4. How can I dispute a violation?
5. How many days will I have to respond to the notice?
6. I used The Toll Roads and didn't pay the correct toll. Will I receive a violation?
7. I am a Toll Roads FasTrak customer but I received a violation notice. What should I do?
8. I received a violation notice. How do I pay the fine?
9. How can I avoid future violations?
10. Is there anything I can do to avoid getting a violation notice if I didn't pay?
11. I am a 91 FasTrak customer and I received a violation notice from TCA/The Toll Roads. What do I do?
12. How can TCA put a hold on my DMV vehicle registration?

What is a toll-road violation?

Sometimes customers forget to carry the correct amount of change needed to pay tolls or do not properly anticipate the amount of the toll. To meet our obligation to collect tolls for every vehicle that uses The Toll Roads, a violation enforcement process is in place.

If you pass through a tolled location without making the proper payment, pictures of your vehicle are taken. These pictures are reviewed and the plate information is sent to the Department of Motor Vehicles (DMV). The DMV provides the name and address of the registered owner. The registered owner will receive a violation notice in the mail (usually within two weeks).

Each violation transaction is assessed a $47.50 processing fee in addition to the toll amount due. If you do not have previous violations, the violation notice will include an offer to open a FasTrak account. FasTrak is a convenient way to pay your tolls electronically. When opening a FasTrak account, you establish a prepaid account from which tolls can be deducted. We will apply $15 of the violation processing fee to your prepaid balance if you choose to open an account. If you prefer not to open an account, you can simply mail in the $47.50 processing fee and the toll amount upon receipt of the violation notice.

If you fail to respond as outlined in the violation notice, an additional $47.50 fine may be assessed and a hold may be placed on your vehicle registration.

If your car is not registered to your current address or you were driving a car that is not registered to you, the violation notices will be mailed to the address the DMV has on file. If you wish to redirect the violation notices to your current address, please call the Violations Department within 5 to 7 days of the violation. At this time, we should be able to locate the violation and assist you in resolving it.

If you have questions, please call our Violations and Collection Department at (949) 727-4800.

What is the fine for a toll-road violation?

Each violation is assessed a $47.50 processing fee on top of the toll amount due. For example, if you did not pay the required toll to pass through the Windy Ridge mainline plaza on the 241 Toll Road, you would be required to pay a $47.50 processing fee plus the $2.50 toll for a total of $50.

If you fail to respond to the first notice, a second violation notice will be mailed to you with an additional $40 fine. Failure to respond to the second notice could result in a hold on your vehicle registration.

How can I resolve a violation?

You will receive a "Notice of Toll Evasion" in the mail usually within two weeks from the time the violation occurred. Simply follow the instructions for payment and mail the amount due with the bottom portion of the notice to the address indicated.

How can I dispute a violation?

You can dispute a violation online or by filling out the "Contest of Notice" portion of your "Notice of Toll Evasion." This notice is typically mailed to you within two weeks of the violation. Please include a written explanation for contesting the violation. We will investigate the circumstances and provide the results by mail.

If you are not satisfied with the results of the initial investigation, you can request an administrative review within 15 days of the postmark date of the results of the initial investigation. If you are not satisfied with the results of the second review, then you can file an appeal with the municipal court. The procedures for administrative review and appeal are set forth in California Vehicle Code, Section 40255 and 40256.

How many days will I have to respond to the notice?

Payment or response must be submitted within 15 days.

I used The Toll Roads and didn't pay the correct toll. Will I receive a violation?

If so, what is the process? If you pass through a toll location without paying, pictures of your vehicle are taken. These pictures are reviewed and the information is sent to the Department of Motor Vehicles (DMV). The DMV provides the name and address of the registered owner. The registered owner will receive a violation notice in the mail usually within two weeks.

Each violation transaction is assessed a $47.50 processing fee in addition to the toll amount due. For example, if you did not pay the required toll to pass through the Catalina View mainline plaza on the 73 Toll Road, you would be required to pay $52.50 -- a $47.50 penalty plus the $5.00 toll.

If you do not have previous violations, the violation notice will include an offer to open a FasTrak account. FasTrak is a convenient way to pay your tolls electronically. You can open a prepaid FasTrak account with a credit card, check or cash, and tolls will be deducted automatically when you pass through the designated FasTrak lanes. We will apply $15 of the violation-processing fee to your prepaid balance if you choose to open an account. If you prefer not to open an account, you can resolve the violation by simply mailing in the amount due upon receipt of the violation notice or click here to pay your violation securely on line.

If you fail to respond as outlined in the violation notice, an additional $47.50 penalty may be assessed and a hold may be placed on your vehicle registration. If your car is not registered to your current address or you were driving a car that is not registered to you, the violation notices will be mailed to the address the DMV has on file. The notice will be sent to the registered owner of the vehicle. If you would like to pay the violation, you can call our violations staff at (949) 727-4800 after 7 days, but the letter will be sent to the registered owner.

I am a Toll Roads FasTrak customer but I received a violation notice. What should I do?

Contact our violations staff at (949) 727-4800

For faster processing, please have your violation reference number(s) and FasTrak account number ready -- located in the first column of your Toll Evasion Notice.

To prevent future violations, please:

• Make sure your FasTrak account is up-to-date. Because we automatically replenish your FasTrak account when your account balance is low, check to see if you have sufficient funds in your credit card and that the card has not expired. Update your FasTrak account online with new credit card information, add new vehicle license plates, and more or call (800) 378-TRAK. For online account access, you will need your FasTrak account number and PIN. If you're a cash FasTrak customer, make sure your payment has been received on time.

• If you've recently purchased a new car, make sure to add your new license plate number to your FasTrak account. You can add new vehicles to your FasTrak account online. You will need your FasTrak account number and PIN to access your account.

· Make sure your transponder is properly mounted to your windshield for proper reading. The CHP is authorized to cite drivers who fail to properly mount their transponders to the windshield. I received a violation notice.

I received a violation notice. How do I pay the fine?

If you are paying by mail, tear off the bottom portion of the violation notice and send a check for the amount due to: The Toll Roads Violations Dept. PO Box 50190 Irvine, CA 92619-0190.

You can also pay the toll amount and violation fee online with a credit card.

How can I avoid future violations?

FasTrak customers can:

• Make sure your account is up-to-date. Because we automatically replenish your FasTrak account when your account balance is low, check to see if you have sufficient funds in your credit card and that the card has not expired. You can update your FasTrak account online with your account and PIN .
  
  
• If you're a cash FasTrak customer, make sure your payment has been received on time. If you've recently purchased a new car, make sure to add your new license plate number to your FasTrak account.

Cash customers can:

• Be sure to keep quarters, dimes, or nickels in your car. Some toll booths are staffed with attendants, while most locations are equipped with toll-collection machines.
  
  
• Consider opening a pre-paid FasTrak account. FasTrak is the non-stop, convenient way to pay tolls electronically using a windshield-mounted device that is read by overhead antennae. Apply online or call (800) 378-TRAK (8725).

Is there anything I can do to avoid getting a violation notice if I didn't pay?

No. When a violation occurs, you will automatically receive a "Notice of Toll Evasion" in the mail. This provides instructions for paying the toll amount due and a $47.50 processing fee.

I am a 91 FasTrak customer and I received a violation notice from TCA/The Toll Roads. What do I do?

You most likely received a violation because your transponder failed to read and your license plate is not on file with the 91 Express Lanes. To resolve the violation, you should:

1. Contact the 91 Express Lanes to check and update your vehicle information and check the status of your account. Visit their website or call (800) 600-9191.
2. Obtain a "Certification of Account" for the dates of the violation. This certification essentially states that your account was in good standing with the 91 Express Lanes on the date the violation(s) occurred.
3. Mail the certification and a check for the toll amount due to "The Toll Roads" in the envelope provided with the violation notice.
   
   To prevent future violations:

• Make sure your account with the 91 Express Lanes is updated with new vehicle license plates. Visit their website or call (800) 600-9191.
  
  
• Make sure your transponder is properly mounted to your windshield for proper reading. The CHP is authorized to cite drivers who fail to properly mount their transponders to the windshield. While the 91 Express Lanes and The Toll Roads both use FasTrak for electronic toll collection, each tollway is operated by different agencies. The 91 Express Lanes are operated by the OCTA. The Toll Roads are operated by the Transportation Corridor Agencies (TCA), a public government agency.

How can TCA put a hold on my DMV vehicle registration?

TCA has an agreement with the DMV to receive license plate information and authorize vehicle registration holds. The TCAs' authority stems from 1996 state laws (the Streets and Highways Code and California Vehicle Code).