TOLL ATTENDANTS HONORED FOR OUTSTANDING CUSTOMER SERVICE
IRVINE, Calif. – Sept. 20, 2006 – The Transportation Corridor Agencies (TCA), the public agencies responsible for Orange County's 51-mile public toll road system, recently honored seven toll attendants for their dedication to ensuring a safe and enjoyable experience for the 44,000 cash-paying customers who use Orange County’s toll roads daily.
This is the sixth year that toll attendants have been honored for their excellent customer service skills. Attendants were also selected based on their on-the-job improvement, willingness to help patrons and fellow employees, outstanding accuracy rates, adherence to policies and procedures, and dedication to the goals and missions of The Toll Roads.
The honorees are:
- Victoriano Arias of Santa Ana
- Joel Eggleston of Tustin
- Taniem Hussain of Rancho Santa Margarita
- Ryan Martinez of Anaheim
- Bijan Momtaz of Mission Viejo
- Lilly Tran of Mission Viejo
Special Recognition
- Charlotte Cain of Lake Elsinore
“Performing this customer service job has its own rewards, like daily contact with familiar customers and the opportunity to meet new people,” said toll attendant honoree Victoriano Arias. “Providing customers with good service with a friendly smile is a winning combination that has led to patrons calling me by my first name. I have built confidence with customers and created a pleasant atmosphere as well.”
Approximately 100 toll attendants and supervisors work at five mainline toll plazas on the 73, 241, 261 and 133 toll roads. System wide, toll attendants collect an average of 16 million tolls and collected nearly $38 million last year.
The toll attendants were selected by Central Parking Corp., which provides TCA with toll plaza staffing services, and were recognized at the September meetings of the boards of directors for the Foothill/Eastern and San Joaquin Hills Transportation Corridor Agencies.
ABOUT CENTRAL PARKING
Central Parking Corporation is the world's largest parking services provider. The company owns, operates, and manages parking and related services including: surface and multi-level parking facilities; design consultation; customer and employee shuttle services; valet and special event parking; parking meter enforcement; toll-road collections; and parking notice and collection services. Central Parking Corporation operates approximately 3,900 parking facilities containing approximately 1.6 million spaces at locations in 39 states. More info: www.parking.com.
ABOUT TCA
Nearly 300,000 trips are taken on The Toll Roads every weekday, saving drivers an estimated 21 minutes per trip. The Toll Roads are operated by the Transportation Corridor Agencies, two joint powers authorities formed by the California state legislature in 1986 to plan, finance, construct, and operate Orange County's 67-mile public toll road system. Fifty-one miles of the system are complete, including the 15-mile San Joaquin Hills (SR-73) Toll Road from Newport Beach to San Juan Capistrano; and the 36-mile Foothill/Eastern Toll Road system (SR-241, SR- 261, SR-133) from the 91 Freeway to south Orange County. More info: www.thetollroads.com.
** Editor’s Note: Photos of each toll attendant are available upon request.
